Fantastic location and a beautiful hotel with a very cosmopolitan breakfast which was very impressive. Staff were very helpful, friendly and polite. One drawback if you are arriving by car the parking is very limited and we had major problems trying to find the overspill car park- a ‘take and pick up service’ would be perfect here.
You're going to love it there, there's disabled access to the casino. food and drinks is available aswell. And security is 24hrs also there's lots of space for parking.
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I didn't stay as a guest, but I still had experience with this hotel and would like to leave a review all the same. I did work experience here earlier this month (August 2024) in various departments, as part of a training programme. Upon arrival, I was greeted by one of the lovely receptionists prior to meeting the friendly and professional Operations Manager.
pelo notices anywhere in the spa or room. I spoke to the hotel duty manager whose response was to say the spa is run by another company and it’s a free added Em excesso. He said I should have read the email my husband received after checking in.
The lobby is fantastic, like typical Hyatt hotel, but the corridors smell old. There is the same smell in the room also.
I loved how nice the personnel at the reception were! They also have these social nights with drinks and snacks which was the best welcome I could have asked for after my train delayed 2 hours!
..Absolutely zero customer service by being totally ignored by the female bar member with dark hair.. despite me standing at the bar in front of her waiting to be served she looked over me after finishing with her customer and took the order from a tall man behind me????????. I couldn't help but give her a piece of my mind.
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I contacted the Hyatt in Birmingham where they had booked in and asked for them to put a bottle of prosecco and chocolates on arrival in their room for when they checked in.
Watched a few people empty rubbish out of their cars and dump it on the floor - this was just after arriving and parking up. The multi storey car park was in darkness and had builders yard fencing in front of it. The car park is full of badly parked cars. Birmingham casino The mindset of the people here was embarrassing - people eating and dropping food and litter despite standing within a few feet of the bins.
The breakfast was terrific, offering various options to cater to everyone's taste. The food quality was top-notch, and the service was prompt and efficient. Overall, my experience at the Hyatt Regency Birmingham was nothing short of exceptional, and I would highly recommend it to anyone looking for a comfortable and luxurious stay in the heart of the city.